Returns & Refunds

At Stylagio, your satisfaction is our priority. We offer a simple and transparent return and refund process to ensure your confidence when shopping with us.

Eligibility for Returns

  1. Return Window: You can return items within 60 days of the delivery date.
  2. Product Condition:
    • Items must be in their original condition, unused, and free from damage caused by improper handling.
    • All original packaging, manuals, tags, and accessories must be included.
    • Defective items are eligible for return if the defect was not caused by misuse or improper handling.

Items Not Eligible for Return

  • Items that have been used, damaged, or altered from their original condition.
  • Items missing their original packaging or any included accessories.

Exchanges

We do not accept exchanges. If you wish to receive a different product, we recommend returning the unwanted item for a refund and placing a new order.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Our Support Team:
    • Email us at contact@stylagio.store with the following details:
      • Order number
      • Reason for the return
      • Supporting photos (for defective products)
    • Alternatively, call us at +14072224563 during our business hours:
      • Monday – Friday: 9:30 AM – 6:30 PM
      • Saturday: 9:30 AM – 5:00 PM
  2. Receive Return Instructions:
    • Our team will review your request and provide detailed instructions for the return process.
    • A pre-paid return label will be included with your package or sent via email.
  3. Prepare Your Item for Return:
    • Securely pack the item in its original packaging, including all components and documentation.
    • Affix the provided return label to the package.
  4. Ship Your Return:
    • Drop off the package at the carrier specified in the return instructions. Keep the tracking number for your records.

Refund Process

  1. Once the returned item is received, we will inspect it to ensure it meets the return conditions.
  2. Refunds will be processed within 10 business days after inspection.
  3. Refunds will be issued to the original payment method.

Additional Information

  • Free Returns: Return shipping is entirely free, with no restocking fees.
  • Refund Method: Refunds will only be issued to the original payment method.
  • Inspection Requirement: Items that fail inspection (e.g., damaged, missing components) may not qualify for a refund.

For assistance or questions, please contact us at contact@stylagio.store or call +14072224563.